RETURNS & EXCHANGES
Thank you for shopping with Elli Parr! We hope you love your new jewelry as much as we loved making it. If for any reason you're not happy with your purchase, you can return it within 14 days of receiving your piece(s) for an exchange or store credit, issued as an Elli Parr gift card. We do not offer refunds to the original form of payment.
Please contact us before sending anything back. We can't process a return or exchange without an authorization number.
HOW TO RETURN OR EXCHANGE
- Email info@elliparr.com with your order number and whether you'd like an exchange or store credit.
- We'll reply with your authorization number and walk you through the process. Original shipping charges are non-refundable.
- Please do not send back any piece(s) without speaking to someone at Elli Parr first.
RESTRICTIONS
- Sale, discounted, promotional, and discontinued items are final sale.
- Custom orders cannot be returned.
- Pieces purchased from another retailer must be returned to that retailer. Elli Parr is only responsible for pieces purchased directly from Elli Parr.
- We may refuse items that have been used, worn, or altered. All original packaging must be included.
- Returns may take up to 14 business days to process. Exchanges may take up to 4 weeks depending on availability.
JEWELRY REPAIRS
For repairs, email info@elliparr.com with your name, a description and photo of the damage, and proof of purchase (order #). If the piece wasn't purchased directly from Elli Parr, we'll need proof of purchase from the original transaction.
If we can repair your piece, we'll walk you through the process. Repairs typically take about 2 weeks. We'll email you a tracking number as soon as it ships. All repairs are subject to shipping charges.
Questions? Reach out anytime at info@elliparr.com. We want you to love what you wear.